Hendrick MINI
6800 E. Independence Blvd, Charlotte NC 28227 • Toll Free: (888) 695-9903 • Service: (888) 812-9568
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   Laurelei B., Charlotte, NC Feb 18, 2012
  •   4.0
      –   MINI Owner, Hickory, NC Feb 18, 2012
  •   4.5
      –   Michelle D., Concord, NC Feb 14, 2012
  •   4.5
      –   David J., Columbia, SC Feb 12, 2012
  •   5.0
    "By far this was the best car buying experience I have ever had. I am 44 yes old and have bought a different car every three years of my driving life. Brian and the team were great. I still can't believe how great it was. I have told everyone......"   –   Reenee T., Charlotte, NC Feb 12, 2012
  •   4.5
      –   Leonard H., Taylors, SC Feb 9, 2012
  •   4.5
      –   Linda R., Gastonia, NC Feb 8, 2012
  •   5.0
      –   Dimitry D., Fort Lauderdale, FL Feb 8, 2012
  •   5.0
      –   Bobbie K., Pinebluff, NC Feb 7, 2012
  •   4.5
    "Service for buying a new MINI is very smooth. Thanks great efforts from Jean Teta for looking a car fits our definition."   –   Dan Y., Waxhaw, NC Feb 7, 2012
  •   5.0
      –   Lisa P., Bluffton, SC Feb 7, 2012
  •   5.0
    "Having wanted to purchase a Mini for a very long time, we were recommended to Stephen Lane. Our experience was amazing. We never felt any pressure to head in one direction or another, and not only did Stephen expertly answer all of our questions, he also patiently checked out numerous options for us!"   –   Gerda L., Charlotte, NC Feb 4, 2012
  •   5.0
    "As always, the staff at Hendrick Mini/BMW was great! This was my 6th automobile purchase with Hendrick and my advisor Frank King yet again exceeded all expectations. I highly recommend Hendrick Mini/BMW and Frank for their outstanding service and willingness to go above and beyond to work with my busy schedule. I'm looking forward to many more purchases with Hendrick in the future!"   –   John W A., Charlotte, NC Feb 1, 2012
  •   5.0
    "I'd like to thank you guy's for making car shopping fun and easy again. I still can't believe how smooth everything has been, from the way you guy's deal to the way it feel's behind the wheel. Hendrick MINI is the way to go."   –   Pat R., North Augusta, SC Feb 1, 2012
  •   5.0
    "Very professional and polite"   –   Kenneth J., Charlotte, NC Jan 31, 2012
  •   5.0
      –   MINI Owner, Charlotte, NC Jan 31, 2012
  •   5.0
    "Truely one of the best experiences we have had. No high pressure but very knowledgeable and Bryan went over whole car before we left!"   –   Dennis M., Mount Pleasant, SC Jan 30, 2012
  •   5.0
    "Second new mini bought from stephen in 18 months...love brant & the service & parts team too!"   –   Shannon D., Concord, NC Jan 26, 2012
  •   5.0
      –   Eric S., Charlotte, NC Jan 25, 2012
  •   5.0
      –   Robert R., Clover, SC Jan 25, 2012
  •   5.0
    "Mark Tozier was amazing at making sure I understood every part of the process of buying a new car and made sure to keep me updated with when my new mini would be ready to pick up. He also followed up once I had my mini to make sure I was 100% satisfied."   –   Devin D., Hilton Head Island, SC Jan 19, 2012
  •   5.0
    "We love our new Mini! Mark helped us find the perfect car with exceptional service, great gas mileage, an easy maintenance program, all at a favorable year end price. Thank you for everything!"   –   Ashley S., Charlotte, NC Jan 19, 2012
  •   5.0
      –   Marc L., Charlotte, NC Jan 18, 2012
  •   5.0
    "It has been a while since I looked for a car, new or used. Every staff member I talked with made me feel like a friend rather than a customer. I did not feel pressured at any point during the process."   –   MINI Owner, Charlotte, NC Jan 18, 2012
  •   5.0
      –   Bradley W., Sylva, NC Jan 18, 2012
  •   5.0
      –   Constance M., Clover, SC Jan 18, 2012
  •   5.0
    "Always feel comfortable. Never pushed or pressured. Always given all information on new models"   –   Charles T., Charlotte, NC Jan 18, 2012
  •   5.0
    "My wife and I were amazed and impressed with the Hendrick automobile purchase experience!"   –   Omeros H., Gastonia, NC Jan 17, 2012
  •   5.0
      –   MINI Owner, Charlotte, NC Jan 17, 2012
  •   5.0
      –   William S., Indian Trail, NC Jan 17, 2012
  •   5.0
      –   Kelley C., Charlotte, NC Jan 15, 2012
  •   5.0
    "Brian went the extra mile in finding my wife and I the car we wanted"   –   Randall S., Charlotte, NC Jan 15, 2012
  •   5.0
    "From the test drive to driving away in my new Countryman, Stephen and Brant made it a pleasure. Stephen was very knowledgeable and patient. I was considering the Hardtop and the Countryman so Stephen and I reviewed the options several times. Brant made the financing easy....the explanations were excellent! Thank you guys!!!"   –   Kathy A., Matthews, NC Jan 15, 2012
  •   5.0
      –   Tarek F., Charlotte, NC Jan 13, 2012
  •   5.0
    "Impossible to believe that we could have a better experience than we did when purchasing our first Mini in 2009...but we did!! Kristen is absolutely amazing..."   –   Scottie C., Concord, NC Jan 12, 2012
  •   5.0
    "Great buying experience! Was able to try different models at a comfortable pace- not rushed or pushed into something I didn't like. Everyone at Hendrick Mini was very helpful, courteous and knowledgeable. Have already recommended to friends to check with Hendrick's autos when interested in another vehicle."   –   Roxanna C., Kings Mountain, NC Jan 11, 2012
  •   5.0
    "Bryon was terrific in helping me select the right car that would be suitable for myself and my family."   –   Carol R., Concord, NC Jan 11, 2012
  •   5.0
      –   Edward S., Charlotte, NC Jan 11, 2012
  •   4.5
      –   MINI Owner, Norwood, NC Jan 10, 2012
  •   5.0
    "Mark and Todd were outstanding to work with!"   –   Eric C., Shelby, NC Jan 10, 2012
  •   5.0
      –   MINI Owner, Concord, NC Jan 10, 2012
  •   5.0
      –   Michael N., Cornelius, NC Jan 10, 2012
  •   5.0
    "Brian was great! If I could give him a higher number than 10 I would! Everyone at mini provided exceptional and courteous service!"   –   Cynthia P., Mint Hill, NC Jan 10, 2012
  •   5.0
      –   William P., Charlotte, NC Jan 9, 2012
  •   5.0
      –   Larry E., Rock Hill, SC Jan 9, 2012
  •   5.0
    "Love the staff @ Hendrick & love my new Mini!!"   –   Leslie B., Belton, SC Jan 9, 2012
  •   5.0
      –   Kim L., Salisbury, NC Jan 8, 2012
  •   5.0
      –   Charles N., Marshville, NC Jan 7, 2012
  •   5.0
      –   Gary S., Charlotte, NC Jan 7, 2012
  •   4.5
      –   Jill N., Charlotte, NC Jan 6, 2012
  •   4.5
      –   Shannon M., Charlotte, NC Jan 3, 2012
  •   5.0
      –   Mary S., Weddington, NC Jan 3, 2012
  •   5.0
      –   MINI Owner, Cary, NC Jan 3, 2012
  •   5.0
    "Best car buying experience I've had in some time. It was a pleasure dealing with Mark & Todd while purchasing my new Mini."   –   Graham G., Huntersville, NC Jan 3, 2012
  •   5.0
    "THe Stephen went above and beyond to have my car available for me the day it was delivered."   –   Donna G., Harrisburg, NC Dec 31, 2011
  •   5.0
      –   Janet B., Mooresville, NC Dec 31, 2011
  •   5.0
    "Excellent service from start to finish. I changed a few items as we went through the order process and it never felt like I was burdening anyone."   –   Lisa K., Charlotte, NC Dec 27, 2011
  •   5.0
    "best experience ever. stephen is the best!"   –   Stephen L., Charlotte, NC Dec 23, 2011
  •   4.5
      –   Lawrence K., Cornelius, NC Dec 22, 2011
  •   5.0
      –   Marie M., Monroe, NC Dec 20, 2011
  •   5.0
      –   MINI Owner, Charlotte, NC Dec 19, 2011
  •   5.0
      –   Stephanie P., Charlotte, NC Dec 19, 2011
  •   5.0
      –   Benjamin R., Fairview, NC Dec 18, 2011
  •   5.0
      –   MINI Owner, Fort Mill, SC Dec 17, 2011
  •   5.0
      –   Jackie E., Norwalk, CT Dec 12, 2011
  •   4.5
    "The experience was enjoyable and all of the Hendrick's staff went out of their way to make us feel welcome."   –   William D., Archdale, NC Dec 12, 2011
  •   5.0
    "Mark was great! The best overall car buying experience I've ever had."   –   James F., Charlotte, NC Dec 12, 2011
  •   5.0
    "This was the most pleasant buying experience I have EVER had when purchasing a new vehicle (and I have bought several). The salesman, Stephen Lane, was exceptional both in his knowledge, suggestions to make this "MY MINI" and professisonalism. The Sales Manager, Business Manager, Parts Manager......ALL were great. Hendrick MINI is truly a FUN, relaxed and professional automobile dealership.....a solid 10+++++!!!!!!!"   –   Gerald W., Statesville, NC Dec 12, 2011
  •   5.0
      –   MINI Owner, Charlotte, NC Dec 12, 2011
  •   5.0
      –   David L., Charlotte, NC Dec 11, 2011
  •   5.0
    "Buying my MiNI at Hendrick was just an awesome fun experience."   –   Steven M., Charlotte, NC Dec 11, 2011
  •   5.0
      –   Jacqulen L., Lincolnton, NC Dec 10, 2011
  •   5.0
    "Was by far the most pleasant experience of buying a car that I have ever had. Everyone I worked with was excellent at providing me with information and choices to help with my purchase. Also ther was no pressure. They found the car I was looking for in my price range and even added a few extras that helped closed the deal. My wife and I are very happy first time Mini owners! We would definitely buy from Hendrick Mini again!!"   –   Brian A., Matthews, NC Dec 7, 2011
  •   5.0
    "Kristen Bowen- my Motoring Advisor- gets it! She shares the enthusiasm that new owners feel as they pick out the perfect components to make the Mini "theirs.""   –   Mary C., Charlotte, NC Dec 6, 2011
  •   5.0
      –   Julia S., Charlotte, NC Dec 1, 2011
  •   5.0
    "Our experience while purchasing our second Mini for our family was simply great! We will always recommend Hendrick Mini to our friends and family."   –   MINI Owner, Charlotte, NC Nov 29, 2011
  •   5.0
      –   Thomas S., Cornelius, NC Nov 29, 2011
  •   5.0
    "Bryan and the team were awesome and really made our purchasing experience special."   –   Christen H., Charlotte, NC Nov 29, 2011
  •   5.0
      –   Margaret D., Mint Hill, NC Nov 29, 2011
  •   5.0
      –   Glenda K., Matthews, NC Nov 27, 2011
  •   5.0
      –   Ann W., Rock Hill, SC Nov 26, 2011
  •   5.0
      –   Jennifer S., Charlotte, NC Nov 26, 2011
  •   5.0
      –   Rebecca P., Creedmoor, NC Nov 26, 2011
  •   5.0
    "It is always a pleasure doing business with Hendrick Mini"   –   Dannielle G., Charlotte, NC Nov 26, 2011
  •   5.0
      –   James Z., Mansfield, OH Nov 26, 2011
  •   5.0
      –   Ann G., Rock Hill, SC Nov 25, 2011
  •   5.0
      –   Jacqueline L., Charlotte, NC Nov 23, 2011
  •   5.0
      –   Terri H., Charlotte, NC Nov 23, 2011
  •   5.0
      –   Bryan A., Charlotte, NC Nov 23, 2011
  •   3.0
      –   Krista S., Charlotte, NC Nov 23, 2011
  •   4.0
    "The buying experence was great. It was very fast and to the point. They showed my all my options and took the time to show me the features of the car. There was scratches found on the car and the dealship tried to fix them but could not. They need to take better care of their cars. I paided new car price for something that has alot of scratches on it. I had not had it one day and it already needed to go to the paint shop. And the majority of them are not fixed."   –   Joshua H., Wingate, NC Nov 23, 2011
  •   5.0
      –   Eric P., Charlotte, NC Nov 22, 2011
  •   5.0
      –   Kerry J., Charlotte, NC Nov 22, 2011
  •   4.5
      –   MINI Owner, Charlotte, NC Nov 22, 2011
  •   5.0
      –   Rhonda C., Waxhaw, NC Nov 21, 2011
Service Rating 4.8
  •   5.0
    "Dana is a great asset to the service department. She is always courteous and willing to answer any questions a customer has about anything MINI!!!"   –   Kimberly C., Winnsboro, SC Feb 17, 2012
  •   5.0
      –   Kirenia M., Gastonia, NC Feb 17, 2012
  •   5.0
      –   Miriam S., Huntersville, NC Feb 17, 2012
  •   5.0
      –   James D., Kannapolis, NC Feb 16, 2012
  •   5.0
      –   MINI Owner, Waxhaw, NC Feb 16, 2012
  •   4.5
      –   Lance M., Mooresville, NC Feb 15, 2012
  •   5.0
      –   Jennifer S., Gastonia, NC Feb 15, 2012
  •   5.0
      –   Leonard H., Taylors, SC Feb 15, 2012
  •   5.0
      –   Debra S., Matthews, NC Feb 15, 2012
  •   5.0
      –   MINI Owner, Charlotte, NC Feb 13, 2012
  •   3.5
    "I brought the car in because of a slow leak in a tire. I have had to put air in it every other week since the beginning of the year. They were unable to find the leak. I was told that I have only a few more thousand miles left on the tires. I wonder what would have happened if I didn't have tire insurance."   –   MINI Owner, Cornelius, NC Feb 12, 2012
  •   4.5
      –   Ricky N., Cornelius, NC Feb 12, 2012
  •   5.0
      –   Ernest G., Mt Holly, NC Feb 10, 2012
  •   5.0
      –   Anthony D., Mount Holly, NC Feb 10, 2012
  •   5.0
      –   Therese P., Hartsville, SC Feb 10, 2012
  •   5.0
    "Taking my Mini in to be serviced is not a chore at all at Hendrick Mini. Everyone I'm in contact with is so professional and pleasant. The waiting areas inside and out are comfortable and relaxing. They always finish the job in a timely fashion and offer in great detail and explanation all that was done or needs to be done."   –   Rebecca R., Mooresville, NC Feb 9, 2012
  •   4.5
      –   Louremy P., Charlotte, NC Feb 8, 2012
  •   4.5
      –   MINI Owner, Lancaster, SC Feb 8, 2012
  •   4.5
      –   Rachel H., Charlotte, NC Feb 8, 2012
  •   5.0
      –   Javier G., Charlotte, NC Feb 8, 2012
  •   5.0
      –   Joan L., Charlotte, NC Feb 8, 2012
  •   4.5
    "There were noticeable streaks of dirt on the car that were missed during clean up. Specifically, the left side of the rear bumper and the driver door. I do not wish to complain, but you asked and I cannot honestly say "truly exceptional" when this was so obvious. I would like to say, however, that Dana Frederickson is EXCEPTIONAL! She is reason enough for me to continue my relationship with Hendrick Mini."   –   Eddie W., Waxhaw, NC Feb 8, 2012
  •   4.5
      –   Ismail O., Indian Trail, NC Feb 8, 2012
  •   5.0
    "Service advisor was great. Took care of all that I asked. We are glad we bought our Mini's (we bought two on the same day). So much fun to drive!"   –   John O., Edgemoor, SC Feb 8, 2012
  •   5.0
    "Very pleasant experience. Pointed out some things I wasn't aware of that needed repair."   –   Warren L., Cornelius, NC Feb 8, 2012
  •   5.0
      –   MINI Owner, Lake Wylie, SC Feb 8, 2012
  •   5.0
    "I was truly amazed at the professional and kind way in which the men and women took care of my problem. Everyone acted as if they really enjoyed working for Hendrick Motors, and having the opportunity to serve me. I was completely satisfied and pleased."   –   Fred H., Lincolnton, NC Feb 8, 2012
  •   5.0
    "Dana did a fantastic job of managing all my service items (I had a number of items that needed to be taken care of) and communicating with me every step of the way. All the service items were taken care of and completed in the time promised. Thanks Dana!"   –   Jorge R., Charlotte, NC Feb 7, 2012
  •   3.5
    "was upset that the oil plug was not put on correctyly and had to drive 1 1/2hr to have the vehicle rechecked. Was not offerred the amount spent to replace the oil I bought, the tool that was need to try and tighten the oil plug up, or even gas for the trip back to dealer, not to mention the cleanup in the garage from the oil spill."   –   Jennifer R., Columbia, SC Feb 7, 2012
  •   4.5
      –   Linda W., Matthews, NC Feb 6, 2012
  •   5.0
    "Dana went above and beyond the call to have everything completed and the service was more than excellent!"   –   Tim M., Charlotte, NC Feb 6, 2012
  •   5.0
    "My service visit was quick and easy despite the department being overwhelmed with customers. The service people were courteous and cheerful even though they were obviously busy. I was very impressed."   –   Erik D., Charlotte, NC Feb 5, 2012
  •   2.0
    "I came in to have my tires rotated and needed to have the right front tire replaced due to a bump being found on the tire. I made a second trip due to no replacement tire in stock however I have discovered that my right front wheel is now missing the center cap. So, I will be making a 3rd visit. This is lack of attention to detail when completing a task."   –   Diana H., Clover, SC Feb 4, 2012
  •   5.0
      –   Lauren W., Rock Hill, SC Feb 4, 2012
  •   5.0
      –   Don T., Charlotte, NC Feb 4, 2012
  •   5.0
    "quick service as usual and Tim kept me updated on progress."   –   David S., Indian Trail, NC Feb 4, 2012
  •   5.0
    "I have always had a pleasant expreience with the service department. They always keep me informed and often time take care of more than I what I had scheduled. It is a great service to get all of my needs met while I am at the dealership duirng one visit."   –   Douglas M., Gastonia, NC Feb 4, 2012
  •   5.0
      –   Larry E., Rock Hill, SC Feb 3, 2012
  •   5.0
      –   Christopher K., Tega Cay, SC Feb 3, 2012
  •   5.0
      –   Kate O., Maiden, NC Feb 2, 2012
  •   5.0
    "Tim was very informative, and took the time to explain everything that needed to be done."   –   Sharon W., Indian Land, SC Feb 2, 2012
  •   5.0
      –   Jeremiah B., Charlotte, NC Feb 1, 2012
  •   5.0
    "Dana Fredrickson is an OUTSTANDING EMPLOYEE and a great asset to your company! She's always friendly; keeps everyone posted regularly as to the progress of their service; gives "service with a smile" always! She's a KEEPER!!!"   –   Linda D., Matthews, NC Feb 1, 2012
  •   5.0
    "Dana does a great job at every aspect of dealing with the appointment and updates during the servicing."   –   MINI Owner, Charlotte, NC Feb 1, 2012
  •   5.0
      –   Doris P., Lake Wylie, SC Feb 1, 2012
  •   5.0
      –   William A., Charlotte, NC Feb 1, 2012
  •   5.0
      –   Robin S., Charlotte, NC Feb 1, 2012
  •   5.0
    "Dana was the one who was able to fix my problem with replacing the trim on my Country Man. I had beeen tring for months to get someone to get back with me on how to fix this. Dana was the only person who was able to fix the problem and she stayed in touch with me to keep me up to date."   –   MINI Owner, Gastonia, NC Jan 31, 2012
  •   4.5
      –   MINI Owner, Mint Hill, NC Jan 31, 2012
  •   4.5
      –   MINI Owner, Mint Hill, NC Jan 31, 2012
  •   4.5
      –   MINI Owner, Blowing Rock, NC Jan 30, 2012
  •   3.5
      –   Jochen W., Mooresville, NC Jan 30, 2012
  •   5.0
      –   MINI Owner, Burlington, NC Jan 30, 2012
  •   4.5
      –   Elizabeth H., Cramerton, NC Jan 30, 2012
  •   5.0
      –   Karla U., Charlotte, NC Jan 29, 2012
  •   4.5
      –   MINI Owner, Lincolnton, NC Jan 29, 2012
  •   4.5
      –   Rickey H., Monroe, NC Jan 29, 2012
  •   5.0
      –   Donato P., Charlotte, NC Jan 29, 2012
  •   5.0
      –   Dana F., Charlotte, NC Jan 29, 2012
  •   5.0
      –   Pamela S., Matthews, NC Jan 29, 2012
  •   4.5
      –   MINI Owner, Charlotte, NC Jan 27, 2012
  •   4.5
      –   MINI Owner, HICKORY, NC Jan 27, 2012
  •   5.0
      –   John C., Fairview, NC Jan 27, 2012
  •   5.0
      –   Bill V., Harrisburg, NC Jan 27, 2012
  •   5.0
      –   MINI Owner, Charlotte, NC Jan 26, 2012
  •   5.0
      –   MINI Owner, Charlotte, NC Jan 25, 2012
  •   5.0
      –   Edwin S., Charlotte, NC Jan 24, 2012
  •   4.5
      –   MINI Owner, Greensboro, NC Jan 24, 2012
  •   5.0
    "excellent service, i am very happy as this is my first trip to the dealership to get my car worked on. i am very happy."   –   MINI Owner, , Jan 24, 2012
  •   5.0
    "awesome as usual, love everything about your commitment to truly excellent service!"   –   Robert R., Charlotte, NC Jan 22, 2012
  •   5.0
      –   Edwin S., Mint Hill, NC Jan 22, 2012
  •   5.0
      –   Marilyn P., Charlotte, NC Jan 22, 2012
  •   4.5
      –   Jerry S., PINEVILLE, NC Jan 22, 2012
  •   5.0
      –   MINI Owner, Monroe, NC Jan 18, 2012
  •   1.0
    "I came in for a scheduled vehicle inspection and it took 2.5 hours. I can show up at any inspection center and be done in 10 minutes. Really disappointing."   –   Michael P., Matthews, NC Jan 16, 2012
  •   5.0
    "Service dept. did a great job! I was very pleased with the work on my car & my overall visit. Staff went out of their way to make sure my car was taken care of."   –   Susan P., Concord, NC Jan 15, 2012
  •   5.0
    "I do not feel I need to fill out the surveys after every visit, we own two minis so I am there several times a year. Maybe the surveys should be required if there are issues not just for everything such as warranty, oil changes, etc and save them for major service problems."   –   Joseph G., Charlotte, NC Jan 15, 2012
  •   4.5
      –   Annie P., Mooresville, NC Jan 15, 2012
  •   5.0
      –   Paul T., Huntersville, NC Jan 15, 2012
  •   3.5
      –   MINI Owner, Gastonia, NC Jan 14, 2012
  •   5.0
    "Tim was amazing. He was very friendly and offered me a loaner to use over the weekend. Once I returned he remembered who I was days later and ran through the rain to get my car so I had curbside service."   –   Casey C., Charlotte, NC Jan 14, 2012
  •   4.5
      –   Anna S., Salisbury, NC Jan 14, 2012
  •   5.0
      –   MINI Owner, Charlotte, NC Jan 14, 2012
  •   4.5
      –   Barbara M., West End, NC Jan 14, 2012
  •   5.0
      –   Harriet S., Charlotte, NC Jan 14, 2012
  •   5.0
      –   Carol M., Concord, NC Jan 13, 2012
  •   5.0
      –   Susan C., Charlotte, NC Jan 12, 2012
  •   5.0
      –   MINI Owner, Charlotte, NC Jan 11, 2012
  •   3.0
    "The service took much longer than expected and I was not told that my free annual service will take two visits."   –   Kristen C., Blacksburg, VA Jan 11, 2012
  •   5.0
      –   Timothy S., Charlotte, NC Jan 11, 2012
  •   5.0
      –   MINI Owner, Fort Mill, SC Jan 10, 2012
  •   5.0
      –   MINI Owner, Charlotte, NC Jan 8, 2012
  •   4.0
      –   MINI Owner, Charlotte, NC Jan 7, 2012
  •   5.0
      –   Mark W., Dallas, NC Jan 6, 2012
  •   5.0
      –   Kenton S., Granite Falls, NC Jan 6, 2012
  •   5.0
      –   MINI Owner, Fort Mill, SC Jan 6, 2012
  •   5.0
    "Dana and the folks at Hendrick MINI went "above and beyond" with this service!"   –   Charles J., Charlotte, NC Jan 6, 2012
  •   5.0
      –   MINI Owner, Charlotte, NC Jan 6, 2012
  •   5.0
      –   Bradley W., Sylva, NC Jan 6, 2012
  •   5.0
    "I went in for service and stripes I gave myself for Christmas. Pleased with everything, especially the new wipers. Thanks Dana!"   –   Lisbeth N., Rock Hill, SC Jan 3, 2012
  •   5.0
    "I am very happy with my visit to Hendrick Mini... Dana is the Best!!"   –   Richard K., Charlotte, NC Jan 3, 2012
  •   5.0
    "Everyone was very friendly, they kept me updated on the entire process."   –   Todd O., Fort Mill, SC Jan 3, 2012
  •   5.0
      –   Kenneth C., Charlotte, NC Jan 3, 2012
  •   5.0
    "Was kept posted during my visit about when the car would be finished. It took a little longer than expected, but no more than necessary."   –   Richard R., Charlotte, NC Jan 3, 2012
  •   4.0
      –   Jason B., Lexington, SC Jan 3, 2012
  •   5.0
    "the easiest service I have ever had."   –   MINI Owner, Charlotte, NC Jan 2, 2012
  •   4.5
      –   MINI Owner, Columbia, SC Jan 2, 2012
  •   5.0
    "I purchased my mini one year ago and have experienced nothing but absolute outstanding customer service from my mini family. Thanks to everyone at Hendrick Mini!!"   –   Laurie B., Matthews, NC Jan 1, 2012
  •   5.0
      –   Donald W., CHARLOTTE, NC Dec 31, 2011
  •   5.0
    "As usual Dana Fredricksen my service advisor did an exceptional job handing my concerns. She even went the extra step and responded to me on Christmas Day to set up my appointment. She is truly outstanding to do this on her own time."   –   Donald M., Charlotte, NC Dec 30, 2011
  •   4.5
      –   John J., Harrisburg, NC Dec 29, 2011
  •   5.0
      –   Angela F., Columbia, SC Dec 29, 2011
  •   5.0
    "I can't say enough good things about my experience with Hendrick Mini. My 2005 mini had transmission trouble and the service area did everything in their power to save my mini. They kept me posted on what they were doing but in the end I had to make the decision and I stayed with Mini and bought a Countryman. Dana Fredricksen and Kristen Bowen made the whole process enjoyable."   –   Zoe W., Charlotte, NC Dec 29, 2011
  •   5.0
      –   Steven M., Charlotte, NC Dec 29, 2011
  •   5.0
      –   Teena D., Mint Hill, NC Dec 29, 2011
  •   5.0
      –   Jimmie B., Fort Mill, SC Dec 29, 2011
  •   5.0
      –   Desna H., Huntersville, NC Dec 29, 2011
  •   5.0
    "I appreciated the frequent updates on when my service would be completed."   –   Martha H., Charlotte, NC Dec 29, 2011
  •   5.0
      –   William C., Tega Cay, SC Dec 28, 2011
  •   4.0
      –   MINI Owner, Cheraw, SC Dec 28, 2011
  •   5.0
    "I actually enjoy coming in for service because Tim Malcomn is fun to talk to as is Stephen Lane. Always very amicable and very professional with their roles."   –   MINI Owner, Charlotte, NC Dec 28, 2011
  •   3.5
      –   James O., Indian Trail, NC Dec 28, 2011
  •   5.0
      –   Michael K., Fort Mill, SC Dec 28, 2011
  •   5.0
      –   MINI Owner, Concord, NC Dec 28, 2011
  •   5.0
      –   Norman M., Davidson, NC Dec 28, 2011
  •   5.0
      –   Brian W., Davidson, NC Dec 27, 2011
  •   5.0
      –   Virginia R., Charlotte, NC Dec 27, 2011
  •   5.0
    "emily f service is excellent. employees are friendly and helpful."   –   Emily F., Hickory, NC Dec 27, 2011
  •   5.0
      –   Mark T., Huntersville, NC Dec 27, 2011
  •   5.0
      –   Cynthia H., Rock Hill, SC Dec 27, 2011
  •   5.0
      –   Jennifer R., Charlotte, NC Dec 26, 2011
  •   5.0
    "I have been very pleased with my mini experience. Great customer service"   –   Mary L., Shelby, NC Dec 26, 2011
  •   5.0
      –   Keith W., Charlotte, NC Dec 26, 2011
  •   5.0
      –   Blaine S., Charlotte, NC Dec 25, 2011
  •   5.0
      –   Rasheedah H., Charlotte, NC Dec 25, 2011
  •   5.0
    "Your service is truly exceptional."   –   MINI Owner, Rock Hill, SC Dec 25, 2011
  •   5.0
    "Wonderful- brought my Mini from Nashville for some work- huge difference in service and were able to work me in quickly. Thanks!"   –   MINI Owner, Nashville, TN Dec 24, 2011
  •   4.5
      –   Jerry B., Charlotte, NC Dec 24, 2011
  •   5.0
      –   Mark S., Concord, NC Dec 24, 2011
  •   5.0
      –   Lynn T., Clover, SC Dec 24, 2011
  •   5.0
      –   Joseph L., Davidson, NC Dec 24, 2011
  •   5.0
      –   MINI Owner, Monroe, NC Dec 24, 2011
  •   5.0
      –   Alex C., Tega Cay, SC Dec 23, 2011
  •   5.0
      –   Youssef B., Charlotte, NC Dec 21, 2011
  •   4.5
      –   MINI Owner, Charlotte, NC Dec 21, 2011
  •   5.0
    "Tim is great he told me to stop by and he would get me in and out and he did just that!"   –   Marc S., Mt Holly, NC Dec 21, 2011
  •   5.0
      –   Robert V., Belmont, NC Dec 21, 2011
  •   5.0
      –   Brant B., Charlotte, NC Dec 21, 2011
  •   5.0
      –   Linda H., Charlotte, NC Dec 21, 2011
  •   4.5
    "Associates always keep me informed as to what is happening with my mini while I patiently hang out in the waiting area."   –   MINI Owner, Charlotte, NC Dec 20, 2011
  •   5.0
      –   David D., Charlotte, NC Dec 20, 2011
  •   5.0
      –   Jessica G., Charlotte, NC Dec 19, 2011
  •   5.0
      –   William A., MARSHALL, NC Dec 19, 2011
  •   4.5
      –   Gary W., Mooresville, NC Dec 18, 2011
  •   5.0
    "Frankie received great service as we always have from the Service Department. We continue to advertise your business not just for the great Minis we have, but for the great service and staff the dealership has."   –   William E., Raeford, NC Dec 18, 2011
  •   4.0
    "Oil change and software update took 4 hours!"   –   John G., Kings Mountain, NC Dec 17, 2011
  •   4.0
      –   MINI Owner, Mooresville, NC Dec 17, 2011
  •   5.0
      –   David T., Monroe, NC Dec 17, 2011
  •   5.0
      –   William T., Indian Land, SC Dec 17, 2011
  •   5.0
      –   Sharon H., Richfield, NC Dec 17, 2011
  •   4.5
      –   Sidney G., Lexington, SC Dec 17, 2011
  •   5.0
    "Very satisfied! Everyone was very helpful & very friendly!"   –   Larry M., Kannapolis, NC Dec 17, 2011
  •   5.0
      –   Shanette G., Charlotte, NC Dec 16, 2011
  •   5.0
    "Very Professional Service. I am a hapy customer fo Hendrick Mini."   –   Mario C., Charlotte, NC Dec 16, 2011
  •   2.5
    "My husband noticed a bubble on a tire. He is an ASE Certified Master Mechanic and in his opinion this was a defect in the tire. We had had the car for 18 months, so we did not expect full warranty coverage, but we did expect partial coverage. I was told at the dealership that the bubble was caused by a pothole or hitting a curb. I was also told my car requires the most expensive tires you carry. I thought I had no alternative other than replacing the tire. My husband was out of the country at the time, so I could not call him for advise. When he called later that night, I told him I had had the tire replaced at a cost of $352. He was very aggrieved by this, repeated that he thought we were going to get at least a pro-rated warranty, and he would never have replaced it at that cost. The run-flat tires have been unsatisfactory at best, they have worn unevenly and are very noisy. He said alternatively he would have replaced all 4 tires with less expensive, not run-flat tires. We will not be getting tires from your facility again."   –   MINI Owner, Albemarle, NC Dec 16, 2011
  •   5.0
    "I always have a wonderful experience when bringing in my Mini for service."   –   Eric P., Newton, NC Dec 16, 2011
  •   5.0
      –   Huyen V., Charlotte, NC Dec 16, 2011
  •   5.0
      –   Benita B., Charlotte, NC Dec 15, 2011
  •   4.5
      –   David B., Charlotte, NC Dec 15, 2011
  •   5.0
    "The problem with my vehicle was diagnosed and repaired quickly. As always, Dana was very courteous and professional."   –   Kimberly C., Winnsboro, SC Dec 15, 2011
  •   5.0
    "I love going to the Mini shop! Everyone is so freshingly helpful - especally Dana - who has handled our little car for 5 years. She is terrific - she came out into the waiting area and preceeded to speak to each of us BY NAME, with the status of our cars. All 7 of us were very impressed!"   –   Harold H., Charlotte, NC Dec 15, 2011
  •   5.0
    "What looked like a major disaster for me couldn't have been handled any better by Dana F. and a Mini factory rep. THANKS!"   –   MINI Owner, Cornelius, NC Dec 15, 2011
  •   4.0
    "Service was fast, and the waiting area was comfortable."   –   MINI Owner, Radford, VA Dec 15, 2011
  •   5.0
    "Dana is AWESOME!!! She really takes GREAT care of me when I bring in my Clubman."   –   Marc S., Stallings, NC Dec 15, 2011
  •   5.0
      –   MINI Owner, Charlotte, NC Dec 15, 2011
  •   5.0
    "Dana is great!"   –   Susan G., Huntersville, NC Dec 15, 2011
  •   5.0
    "N/A"   –   Amber M., China Grove, NC Dec 15, 2011
  •   4.5
      –   Peter S., Indian Land, SC Dec 15, 2011
  •   5.0
      –   Kristen B., Charlotte, NC Dec 15, 2011
  •   5.0
      –   David B., Charlotte, NC Dec 14, 2011
  •   5.0
      –   Eric S., Charlotte, NC Dec 13, 2011
  •   5.0
      –   George M., Mint Hill, NC Dec 13, 2011
  •   4.5
      –   MINI Owner, Charlotte, NC Dec 13, 2011
  •   5.0
    "This is the friendliest place. Even when its terrible that you have to be there for a problem, the people are fantastic and so very nice and accommodating. Its not just the person who actually helps me, its everyone. I love my mini, and my mini dealership!! Could you change the name on the account to Jennifer, since James has nothing to do with my car."   –   MINI Owner, Charlotte, NC Dec 13, 2011
  •   3.5
    "The service quality on the vehicle was outstanding but our service advisor was unacceptable."   –   Joyceann T., Matthews, NC Dec 13, 2011
  •   5.0
      –   MINI Owner, Charlotte, NC Dec 13, 2011
  •   5.0
    "The staff at Hendrick Mini have always gone above and beyond to make me feel welcome and at home, and the service is the best, bar none. I trust no one but Hendrick Mini with my Mini Cooper."   –   Christopher P., Lattimore, NC Dec 13, 2011
  •   5.0
      –   Cindy C., Conover, NC Dec 13, 2011
  •   5.0
      –   Daniel K., Concord, NC Dec 13, 2011
  •   5.0
    "Super service department!!!!!!!!!"   –   MINI Owner, Charlotte, NC Dec 13, 2011
  •   5.0
      –   Nicole G., Waxhaw, NC Dec 13, 2011
  •   5.0
      –   Dane F., Gastonia, NC Dec 13, 2011
  •   5.0
    "I called ahead that day and walked in -- no problem -- in and out with my important, but minor issues."   –   David P., Charlotte, NC Dec 13, 2011
  •   5.0
      –   Roselle S., Lancaster, SC Dec 13, 2011
  •   5.0
    "I had just a great experience as always with the servcice and Tim did a great job as well. It is nice when one says hello and knows you and the waiting area is supreme. Thanks to all,MartinP"   –   Martin P., Rock Hill, SC Dec 12, 2011
  •   5.0
      –   Eun C., Hendersonville, NC Dec 12, 2011
  •   4.0
      –   Nathan E., Asheville, NC Dec 11, 2011
  •   5.0
    "Tim is awesome!! I have recommended people to Hendrick Mini because of your great staff."   –   Diane R., Charlotte, NC Dec 9, 2011
  •   5.0
      –   Nina G., Spring Lake, NC Dec 9, 2011
  •   5.0
    "Service, hospitality, smiling people, great coffee while u wait, but meeting and talking with other Mini owners...PRICELESS!!"   –   John E., Lincolnton, NC Dec 7, 2011
  •   5.0
    "Outstanding service. Tim knew I had only 90 minutes to get my car worked on before I had to leave and they made it in 89...including service that they weren't expecting to have to do. Best customer service ever."   –   Pamela S., Charlotte, NC Dec 7, 2011
  •   4.0
      –   Don A., Charlotte, NC Dec 7, 2011
  •   5.0
    "Excellent service experience!"   –   Pat F., Waxhaw, NC Dec 7, 2011
  •   5.0
      –   William H., Charlotte, NC Dec 7, 2011
  •   4.0
      –   MINI Owner, Charlotte, NC Dec 7, 2011
  •   5.0
      –   Richard M., Cornelius, NC Dec 7, 2011
  •   4.5
      –   MINI Owner, Charlotte, NC Dec 6, 2011
  •   5.0
      –   A J F., Columbia, SC Dec 6, 2011
  •   4.5
      –   Sherri D., Albemarle, NC Dec 6, 2011
  •   5.0
    "Always great."   –   Barbara P., Myrtle Beach, SC Dec 5, 2011
  •   5.0
    "The service provider was a great help in making sure I was provided with transportation and well on my way in no time while they serviced my car."   –   MINI Owner, Mooresville, NC Dec 5, 2011
  •   5.0
      –   James P., Charlotte, NC Dec 5, 2011
  •   5.0
      –   Mark A., Charlotte, NC Dec 4, 2011
  •   3.5
      –   Stephanie N., Charlotte, NC Dec 3, 2011
  •   4.5
      –   James E., Columbia, SC Dec 3, 2011
  •   4.5
      –   Christopher M., Lawndale, NC Dec 2, 2011
  •   5.0
      –   Margaret V., Charlotte, NC Dec 2, 2011
  •   5.0
    "The staff is great!"   –   Bobby S., Charlotte, NC Dec 2, 2011
  •   5.0
      –   Lynn T., Matthews, NC Dec 2, 2011
  •   5.0
      –   Angela D., Belmont, NC Dec 2, 2011
  •   5.0
      –   Karen F., Gastonia, NC Dec 1, 2011
  •   5.0
    "I discovered the Hendrick Motor Club membership included a 36 month Road Hazard protection on my tires and it works. My right front tire picked up a nail in the sidewall and had to be replaced and the warranty covered it. Fabulous service while I waited."   –   ., , Dec 1, 2011
  •   5.0
      –   Peter M., Fort Mill, SC Dec 1, 2011
  •   3.5
      –   Emma L., Fort Mill, SC Dec 1, 2011
  •   5.0
      –   Larry B., Charlotte, NC Nov 29, 2011
  •   5.0
      –   Jeffery P., Huntersville, NC Nov 29, 2011
  •   5.0
    "Excellent service; always prompt."   –   MINI Owner, Charlotte, NC Nov 29, 2011
  •   3.5
      –   MINI Owner, Fort Mill, SC Nov 28, 2011
  •   5.0
      –   Nicole K., Charlotte, NC Nov 28, 2011
  •   5.0
    "Tim's awesome."   –   Kathryn O., Conover, NC Nov 28, 2011
  •   4.5
      –   MINI Owner, Charlotte, NC Nov 28, 2011
  •   5.0
      –   Jessica M., Charlotte, NC Nov 28, 2011
  •   5.0
      –   MINI Owner, Charlotte, NC Nov 27, 2011
  •   5.0
      –   MINI Owner, Charlotte, NC Nov 27, 2011
  •   5.0
      –   Jeff J., Matthews, NC Nov 26, 2011
  •   5.0
      –   Michael M., Conover, NC Nov 26, 2011
  •   5.0
    "not only did the scheduled brake job, but were able to do an improptu body modification to protect the moulding, at no charge"   –   David H., Charlotte, NC Nov 26, 2011
  •   5.0
    "Ended up asking for more work than the appointment was originally made to do.... this was met with no hesitation and completed accordingly"   –   Lisa B., Albemarle, NC Nov 25, 2011
  •   5.0
      –   MINI Owner, FORT MILL, SC Nov 25, 2011
  •   4.5
    "Everything was great. I rarely give perfect scores for anything."   –   MINI Owner, Wingate, NC Nov 25, 2011
  •   4.5
    "Unfortunately, it took a long time to check out when picking up the car. I was told to come by at 10 AM. I got there at 10:10 AM and did not leave until 10:30 AM. Another service employee stepped in when the one assigned to my car was not available and I was waiting for 10 minutes."   –   Janice W., Matthews, NC Nov 25, 2011
  •   5.0
      –   Miriam S., Huntersville, NC Nov 24, 2011
  •   5.0
    "Dana is very friendly and communicates very well with her customers."   –   MINI Owner, Columbia, SC Nov 22, 2011
  •   5.0
      –   Milton S., Wilmington, NC Nov 22, 2011
  •   5.0
      –   Curtis A., Blowing Rock, NC Nov 22, 2011
  •   5.0
    "My service at Hendrick's MINI is always exceptional. It's nice to know that I can take my MINI in and know that it will be treated with care. This keeps me from having heartburn from the visit. FANTASTIC!!!!"   –   MINI Owner, Charlotte, NC Nov 22, 2011
  •   5.0
      –   Kevin K., Indian Trail, NC Nov 22, 2011
  •   5.0
      –   Brent B., Cornelius, NC Nov 22, 2011
  •   5.0
    "Dana and the Hendrick MINI folks rule! They're very knowledgeable about all things MINI and it's always a pleasure for me to bring the car there."   –   Paul S., Charlotte, NC Nov 21, 2011
  •   5.0
      –   Delayce H., Charlotte, NC Nov 21, 2011
Hendrick MINI 6800 E. Independence Blvd Charlotte , NC 28227 Sales: (888) 695-9903