Click on one of the people below to find out more information.


Cliff Spangler
General Manager
(833) 754-6297

    After attending the University of California, Los Angeles, and graduating with a degree in Sociology, a vacation to the Blue Ridge Mountains of North Carolina changed Cliff Spangler's life. Cliff and his wife fell in love with the area and decided to raise a family in Charlotte, N.C.

    After moving east, Cliff joined Hendrick Automotive Group in 1998 as a sales associate at Hendrick Lexus on Independence Boulevard in Charlotte. A consistent top performer, Cliff achieved the 2003 Pinnacle Award from Hendrick Automotive Group for being the company's top sales associate of highline vehicles.

    The following year, Cliff was promoted to New Car Manager at Hendrick BMW, also in Charlotte. Cliff's department's sales increased and helped Hendrick BMW become the best-selling luxury brand in the greater Charlotte area. The dealership has since earned twelve consecutive BMW Center of Excellence awards and was named the number-one BMW dealership in the country in 2011, 2012, and 2013 based on sales, service and customer satisfaction.

    Cliff showed promise as a team leader and was promoted in 2012 to General Manager of Hendrick BMW Northlake located at the Hendrick Luxury Auto Mall at Northlake in Charlotte. After a successful start up at the Hendrick BMW Northlake location, Cliff was promoted to General Manager for Hendrick BMW & Hendrick MINI located on Independence blvd. 

Cliff and his wife have a daughter. The family resides in Charlotte.

Emily Smith
Guest Service Manager
(888) 845-4263

Jim Story
Variable Manager
(888) 845-4263

Donny Warren
Service Manager
(833) 754-6297

    I began my passion for cars at a young age when my dad would take me to the local racetrack in Virginia as a kid.  I began racing and wrenching on go-karts at the age of 12, and traveled all over the east coast doing so. It was then that I knew I wanted to make a career in the automotive industry. 

    I began my career as an automotive technician with MINI in 2009, and moved to Hendrick MINI in 2010. In 2013, I was proud to be promoted to Shop Foreman, and eventually became the Service Manager in 2015. 

    I love the brand, the company, and enjoy helping our awesome clients on a daily basis.


Ray Pachick
Parts Manager
(833) 754-6297

    I grew up in Mountaintop PA, and have an Associate degree in Automotive Technology. In 2000, I moved down to Charlotte NC when I started working for Hendrick BMW as a technician. Hard work and dedication allowed me to advance in the company, and I moved up to be a Service advisor. After some time I was promoted to Parts manager at Hendrick MINI. I have been with the company for 18 years.

    I love spending time with my family when I am not at work.




Ayla Kitting
Client Advisor

Forrest Holston
Motoring Advisor
(833) 754 6297

    I come to Charlotte through way of Mobile Alabama.  I attended the University of Southern Mississippi.  I joined the Hendrick team in August of 2017 and have been with Hendrick Mini since May of this year.  I have an 18 month old daughter and we have fun going to local splash pads on my off day or going to eat at Cowfish.  While I enjoy all the MINIS, the Carbon Edition is my favorite.   


Sean Pires
Motoring Advisor
(833) 754-6297



Jose Tejeda
Service Advisor

Eric Snyder
Parts And Service Advisor
(833) 754-6298

Justin Carr
MINI Lead Technician
(833) 754-6298

Jorge Bravo
MINI Technician
(833) 754-6298

Rick Longbrook
MINI Technician
(833) 754-6298

Nick Faillace
MINI Technician
(833) 754-6298

Nick Hudson
MINI Technician
(833) 754-6298

Chris Brewer
MINI Technician
(833) 754-6298

Chuck Lauria
MINI Technician
(833) 754-6298



Robert Mason
Service Assistant
(833) 754-6298